Shipping, Returns, and Exchanges (In-Store and Online)

We want you to love your Lola. Our policies depend on where you bought your item. If you bought it at one of our retail locations, see In-Store Purchases. If you ordered from lolablankets.com, see Online Purchases. Lola Blankets may update this policy. The policy in effect on your purchase date applies. Have a question? Email us at hello@lolablankets.com.

In-Store Purchases

Returns

Items bought in store may be returned within 14 days of purchase, with proof of purchase. Items must be unused, unwashed, and in their original packaging. For Lola holiday purchases made between Black Friday and December 31st, the return window is 45 days from purchase. We can't accept returns after the applicable window.

Exchanges

You can exchange an in-store purchase within 14 days of purchase with proof of purchase. Items must be unused, unwashed, and in their original packaging. For Lola holiday purchases made between Black Friday and December 31st, the exchange window is 45 days from purchase. We can't accept exchanges after the applicable window.

Refunds

Approved in-store returns are refunded to your original form of payment. Your bank or card issuer may take some time to post the refund.

Non-Returnable Items

The following are final sale and can't be returned or exchanged: patch bar purchases, including patches and any item customized with patches; sale items; and gift cards. Please review your design before a patch is applied. Once patches are applied, the item is final sale.

Online Orders Returned In Store

Online orders may be returned or exchanged in store with your order confirmation.

Patch Repairs

Repairs to customized items must be done in person at a Lola Blankets store. Repairs are at our discretion. Lola Blankets isn't responsible for normal wear and tear to patches. We also aren't responsible for damage from washing, drying, or use that doesn't follow the care instructions.

Defective Items

If an item has a manufacturing defect, contact us at hello@lolablankets.com within 14 days of purchase. This policy doesn't limit any rights you have under applicable law.

Online Purchases

Shipping

Orders typically take 3 to 5 business days to process. You should receive your order within the shipping timeline you choose at checkout. Our economy shipping takes 5 to 8 days for most US states, and faster options are available. Free shipping offers apply only to orders shipped to the continental United States. Alaska, Hawaii, and Puerto Rico are excluded.

Returns

If you're not 100% satisfied, you can return your items unused, unwashed, and in their original packaging within 14 days of receiving your order. For returns by mail, within those 14 days you need to both request your return and ship it back. If your return isn't postmarked or your item isn't returned or exchanged in store within 14 days of receiving your order, you won't be eligible for a full refund or an exchange.

To start a return by mail, visit our returns portal. Online orders may also be returned in store with your order confirmation.

Returned items must be in the same condition you received them. We can't accept returned items with pet hair, and you'll pay the cost of shipping those items back to you.

To protect our small business, we don't refund original or return shipping costs on returned items. A shipping and restocking fee of about $15 per item will be deducted from your refund.

Exchanges

To exchange an item, visit our returns portal or bring your online order to a store with your order confirmation. Exchanges follow the same 14-day window and condition requirements as returns.

Refunds

Once we've received and inspected your return, we'll let you know whether your refund was approved. Approved refunds go to your original form of payment, minus the shipping and restocking fee described above. Your bank or card issuer may take some time to post the refund.

Lost, Stolen, or Damaged Packages

It's no fun when something goes wrong in transit. We work with our shipping partners to file damage claims. If there's photo evidence that a package was delivered to your address, we can't cover the full cost of a stolen package, but we may offer a discount case by case.

Non-Returnable Items

We can't accept returns of sale items, final sale items, or gift cards.

Questions about a return or exchange? Email us anytime at hello@lolablankets.com.