Shipping, returns, and exchanges

You should receive your order according to the shipping timeline selected at checkout (our economy shipping is 5-8 days for most US states, but faster options are available). Though, please do be patient with shipping times as the effects of COVID-19 on shipping networks can cause packages to arrive outside the shipping times shown at check-out. Due to this, we cannot guarantee packages will arrive within the shipping window selected at checkout or make refunds for packages that do not arrive within the shipping window selected at checkout. Free shipping offers only apply to continental US states (i.e., Alaska, Hawaii, and Puerto Rico are excluded).

We have a 14-day return policy, which means you have 14 days after receiving your item to request and ship back your return. If your order is not postmarked within 14 days of receiving it, you will not be eligible to receive the full refund amount.  To start a return, you can contact us at hello@lolablankets.com. Please title the subject line "Return" and include your order number in the email body.

To be eligible for a return/refund, your item must be in the same condition that you received it, unused, unwashed, and in its original packaging. Please note that if there is pet hair on your returned item, it will not be accepted and you will be responsible for the cost of shipping the item back to you.

To protect our small business, we do not refund original or return shipping costs on returned items and please be aware that a shipping/restocking fee of $35 per item will be deducted from your total refund amount.

Once your return request is accepted, you will be sent instructions on how and where to send your package to complete your return and the refund transaction will occur upon us receiving your item. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at hello@lolablankets.com.

Lost, stolen, or damaged

It is so not fun when things go wrong in transit, but we do our best to work with our shipping partners to file damages claims when things go wrong. Though, if there is photo evidence a package was delivered to your address, we are unable to cover the cost of stolen packages in full -- though we may offer discounts on a case by case basis

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items, final sale items, or gift cards.

Exchanges

Unfortunately we are unable to do straightforward exchanges at this time. The fastest way to ensure you get what you want is to order your new blanket and initiate a return on your original order.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded your original payment minus the shipping cost. Please remember it can take some time for your bank or credit card company to process and post the refund too.