Shipping, returns, and exchanges

You should receive your order according to the shipping timeline selected at checkout (our economy shipping is 5-8 days for most US states, but faster options are available). Though, please do be patient with shipping times as the effects of COVID-19 on shipping networks can cause packages to arrive outside the shipping times shown at check-out. Due to this, we cannot guarantee packages will arrive within the shipping window selected at checkout or make refunds for packages that do not arrive within the shipping window selected at checkout. Free shipping offers only apply to continental US states (i.e., Alaska, Hawaii, and Puerto Rico are excluded).

If you are not 100% satisfied with our product, our risk-free return/exchange policy allows you to return your items unused, unwashed, and in their original packaging within 14 days of receiving your order. This means you have 14 days after receiving your item to request and ship back your return. If your order is not postmarked within 14 days of receiving it, you will not be eligible to receive the full refund amount or receive an exchange.

To initiate a return or exchange please visit this link

To be eligible for a return/refund, your item must be in the same condition that you received it, unused, unwashed, and in its original packaging. Please note that if there is pet hair on your returned item, it will not be accepted and you will be responsible for the cost of shipping the item back to you.

To protect our small business, we do not refund original or return shipping costs on returned items and please be aware that a shipping/restocking fee of approximately $15 per item will be deducted from your total refund amount.
Once your return is received and reviewed, your refund will be issued to the original form of payment used at the time of purchase. 

You can always contact us for any return questions at hello@lolablankets.com.

Lost, stolen, or damaged

It is so not fun when things go wrong in transit, but we do our best to work with our shipping partners to file damages claims when things go wrong. Though, if there is photo evidence a package was delivered to your address, we are unable to cover the cost of stolen packages in full -- though we may offer discounts on a case by case basis

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items, final sale items, or gift cards.

Exchanges

You can organize exchanges of your product through this link

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded your original payment minus the shipping cost. Please remember it can take some time for your bank or credit card company to process and post the refund too.