Lola Rewards Terms and Conditions

Effective: October 6, 2026

These Terms govern Lola Rewards (the “Program”), operated by Lola Blankets, LLC (“Lola,” “we,” “us”). They are part of our Terms of Service, which also cover governing law, dispute resolution and arbitration. Our Privacy Policy describes how we handle your information. If these Terms conflict with the Terms of Service on a Program-specific point, these Terms control.

Contents

1. Eligibility and enrollment
2. Earning points
3. Tier status
4. Redeeming points
5. Birthday reward
6. Referrals
7. Points have no cash value
8. Expiration
9. Fraud, abuse and account closure
10. Changes to the Program
11. Balances from our prior program
12. Gift cards
13. Limitation of liability
14. Taxes
15. Contact us

1. Eligibility and enrollment

The Program is open to individuals who are at least 18 years old, have a Lola account, and have a shipping address in the United States. One account per person. The Program is not available to residents outside the U.S., and orders shipped outside the U.S. do not earn points or count toward tier status.

Membership is personal to you. Points, rewards, referral credits and tier status are not transferable, cannot be combined across accounts, and have no value outside the Program. You may opt in through your online account and can leave the Program at any time by emailing hello@lolablankets.com.

2. Earning points

You earn points on qualifying purchases at a rate set by your tier:

Point awards are rounded to the nearest whole point.

Points are awarded when your order is fulfilled, not when it is placed. Points do not vest or redeemable until you join the program.

What does not earn points: shipping charges, taxes, gift card purchases, and any portion of an order paid with points or a promo card. Sale and discounted merchandise earns points normally based on the price paid.

You can also earn points for the following, credited at the time you complete the activity:

Each of these is available once per account. Text subscription is not required to join the Program or to make a purchase; message and data rates apply to that subscription.

Reviews. Points are awarded for submitting a review, whatever it says. We do not condition points on a positive review or on any particular rating.

3. Tier status

Your tier is based on the number of qualifying orders fulfilled during a calendar year. Orders consisting only of promo cards or gift cards count toward tier status, even though they do not earn points.

You move up as soon as a qualifying order is fulfilled, and the new earn rate applies to your next order.

Tier status earned in one calendar year carries through the following calendar year. To hold that tier for the year after, you need to fulfill the applicable number of qualifying orders during the carry-through year. If you do not, your tier is adjusted to match the number of qualifying orders you actually fulfilled. Orders that are cancelled, returned or refunded do not count. If you received credit and points for a qualifying order that is cancelled, returned, or refunded, such credit and points will be removed from your count.

Gold members also receive early access to select product launches. Early access is a benefit of the tier, not a guarantee of availability for any particular product.

4. Redeeming points

Twenty points equal $1.00 in value. Each point is worth $0.05, and you can redeem any whole number of points you have.

Points are redeemed at checkout on lolablankets.com. Redeemed points apply to merchandise only and do not cover shipping or taxes. Point redemptions can be combined with discount codes and with sale prices.

Points are not refunded when an order is returned or cancelled, except as required by law. If an order that earned points is returned, cancelled or refunded, we deduct the corresponding points from your balance. If your balance is insufficient, we may reduce the refund by the value of the points already used.

5. Birthday reward

Members with a date of birth on file receive a birthday reward each calendar year, sized by tier:

Your date of birth must be on file at least thirty (30) days before your birthday to qualify. If you add or change your date of birth fewer than 30 days before that date, the reward will issue in the following calendar year. You can update your date of birth, but the birthday reward is limited to once per calendar year regardless of changes.

6. Referrals

Members with an account can share a referral link. When someone who has not purchased from Lola before uses your link, subscribes to our emails, and places a qualifying order, they receive $20 off. Once that order is fulfilled, you’ll receive 400 points.

Please note that because you can earn rewards for successful referrals, whenever you promote your referral link publicly, you must clearly and conspicuously disclose that you have an incentive or financial relationship with us (for example, by using #Ad or a plain statement that you earn rewards for referrals), consistent with the FTC’s requirements and guidelines, including, for example, the FTC’s Guides Concerning the Use of Endorsements and Testimonials. Participants who are influencers or brand partners are also subject to separate written terms. Without limiting any of the foregoing, you further represent and warrant that your participation in the Program, including, for example, your related referral activity, will comply with all applicable laws, rules, and regulations.

In addition, you should only include true and accurate information about Lola Blankets and our products in your communications about the Program.

If you participate using a mobile device, standard message and data rates may apply.

There is no minimum order value and no product exclusions.

Referrals are for sharing with people you actually know. No spamming. We do not pay referral credit where the referrer and the referred friend share an IP address, an account, a household payment method, or otherwise appear to be the same person, and we may decline or reverse credit for referrals that appear automated, bulk-distributed or otherwise inconsistent with these Terms. When a referral is completed, we tell the referrer the name of the friend who used their link.

7. Points have no cash value

Points, rewards and tier status are a promotional benefit, not property and not a stored-value or gift card instrument. They have no cash value, cannot be purchased, sold, transferred, bequeathed or exchanged for cash, and are not redeemable outside lolablankets.com. You have no vested right in any points or tier status.

8. Expiration

Points expire 12 months after they are earned.

9. Fraud, abuse and account closure

We may decline to award points, void points or rewards, and suspend or close a membership if we reasonably believe the Program is being used in a way that conflicts with these Terms or is fraudulent, abusive or manipulative. Examples include creating multiple accounts, self-referral, using automated tools, reselling points or rewards, and ordering patterns designed to inflate tier status.

If your membership is closed, unredeemed points are forfeited.

If you believe we have acted in error, write to hello@lolablankets.com.

You can leave the Program at any time by contacting hello@lolablankets.com. Leaving forfeits any unredeemed points.

10. Changes to the Program

We may change these Terms and the Program at any time, including earn rates, redemption values, tier thresholds and benefits. Any changes will be effective on the date stated. Your participation in the Program after such date will be deemed acceptance of such changes. You should review these Terms periodically to ensure familiarity with the most current version. You will always be able to tell when the version was last updated by checking the “Last Revised” date at the top of these Terms. All questions or disputes regarding the Program, including without limitation, those involving eligibility, participation, fraud and abuse will be resolved by us.

If a change reduces the value of points you have already earned, we will give at least 90 days’ notice by email to the address on your account or by posting on lolablankets.com. Points earned before that notice will be honored at their original value for 90 days after the notice.

If we end the Program, we will give at least 90 days’ notice. You will have 90 days from that notice to redeem your points, after which unredeemed points expire.

11. Balances from our prior program

Any eligible unused credits earned as part of Lola Loyalty will be converted to points equal to the amount of the original store credit when you opt into the new program. Example: if you have $10 of store credit you now have 200 points when you join the new program.

12. Gift cards

Gift cards purchased on lolablankets.com are a separate product and are not part of the Program. Gift card purchases do not earn points.

13. Limitation of liability

To the fullest extent permitted by law, our total liability arising out of or relating to the Program will not exceed the greater of (a) the value of the points and rewards in your account at the time the claim arose, calculated at $0.05 per point, or (b) $100. We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost points, rewards or tier status resulting from technical failures, third-party service interruptions, or your failure to keep your account information current.

By participating in the Program, you agree (i) to release, discharge, indemnify and hold harmless Lola Blankets, LLC, its parent, subsidiaries, affiliates, retailers, and advertising and promotion agencies, and all of their respective officers, directors, shareholders, employees and agents (collectively, “Released Parties”) from any liability or damages which may arise out of participation in the Program. All applicable federal, state and local laws and regulations apply.

Released Parties are not responsible for late, lost, incomplete, delayed, inaccurate, garbled, undelivered, misdirected purchases, sales data, points, rewards, email, or other communications of any kind; or other errors or problems of any kind relating to or in connection with the Program, whether printing, typographical, technical, computer, network, human, mechanical, electronic or otherwise, including, without limitation, errors or problems which may occur in connection with the administration of the Program, the tabulating of points, or in any Program-related materials. Persons found tampering with or abusing any aspect of this Program, who are acting in a disruptive or unsportsmanlike manner or who are otherwise not in compliance with these Terms as solely determined by us will be disqualified and all points will be void.

Nothing in this section limits liability that cannot be limited under applicable law.

14. Taxes

You are responsible for any tax consequences of Program benefits.

15. Contact us

Questions about the Program, appeals, and requests to leave the Program: hello@lolablankets.com

Accessibility assistance: accessibility@lolablankets.com or 1-323-417-6005

Lola Blankets, LLC
167 Madison Ave, Suite 205, #4880
New York, NY 10016